Sealed items within 14 days · faulty items always covered.
If you've changed your mind, we accept returns of unopened, sealed items within 14 days of you receiving them.
We can't accept opened skincare, makeup or other cosmetics back. Once a seal is broken these can't be resold for hygiene reasons — this is standard across beauty retail and it's why we'd rather answer questions before you buy than after.
Return postage for a change of mind is paid by you. Once the item reaches us and we've checked it's sealed, we'll refund the price of the item to your original payment method. Original shipping is not refunded.
This is different, and it's on us. If something arrives damaged, faulty, or simply isn't what you ordered, email dainty_saints@yahoo.com within 14 days with a photo. We'll cover return postage and send a replacement or refund you in full, including what you paid for shipping — whichever you'd prefer.
You don't need the item to be sealed for this. If a product is faulty, it's faulty.
Email dainty_saints@yahoo.com with your order details and what you'd like to return. Please don't send anything back before hearing from us — we'll confirm the address and make sure it's covered first.
Refunds are issued to your original payment method once we've received and checked the item. Your bank or card issuer may take a few days after that to show it.